Returns


What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There are no charges for return

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

 

  • ASAP, a credit will automatically be applied original method of payment, within 10 business days. 

 

Sizing Problem?

Should your reason for return be based on a sizing problem, we will need the following details from you:

  • You will need to attach a photo of the label of your product. Please note that all our listed sizes for all our products are US/European sizing, however, our factory produces some of our products with Asian sizing labels, therefore on the rare occasion, the label on the garment may state a size bigger than you ordered – however, please still take a photo of the label.
  • You will need to show in a photograph/s, the various measurements as per the SPECIFIC product sizing table which does not correspond to the sizing table given for that specific product. I.e. should you order a medium  – should you feel that the shoulder, chest, sleeve and/or length measurement are inaccurate, please use a tape measure and take a photograph showing us CLEARLY, of course, including the FULL tape measurement.  We will then be able to see that our sizing table does not match your photograph/product. This is important as it verifies your complaint and lets us find a solution as soon as possible.
  • Please allow 1 - 3 cm size variance as a result of manual measurement error.

Please note: we do not offer refunds due to sizing on the tag being different than the size you ordered. Some of our products are in Asia sizing, therefore on occasion, the label on the garment may state a bigger size than you ordered. We can not issue refunds if you order the incorrect size.